The Influence Of Work Motivation On Waiting Time For Medical Record Services At Outpatient Registration In Hospitals
Keywords:
Hospital, Medical Records, Waiting Time, Work MotivationAbstract
Consumer waiting time for services is a representation of the initial interaction between consumers and service providers. Based on the observations of researchers in the field, the results of interviews with 5 patients showed that the patient's waiting time was between 120-150 minutes or 1-1.5 hours to get medical services, namely starting from the patient's arrival to take the queue number to get an examination by the doctor. where the time to meet to be examined by a doctor is felt to be too short when compared to the time spent waiting for the call to be examined by a doctor. The purpose of this study was to determine the effect of work motivation on waiting time for medical record services at Outpatient Registration at Teuku Peukan Hospital, Southwest Aceh Regency. This research was conducted in April 2022 with a sample of 48 people, analysed using validity, reliability and multiple linear regression analysis. The results of the study showed a significant influence between motivation (regression coefficient 0.545) on patient waiting time in outpatient care. The conclusion is that there is a significant influence between motivation on patient waiting time in outpatient care at the hospital. It is hoped that outpatient officers will be more motivated to work so that patient service can be carried out properly and patients do not wait long
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